Frequently Asked Questions
Products
What's the difference between Elite and High Performance?
Our Elite lineup is our most technically advanced sock line, featuring Targeted Compression where your foot needs it most. Our Anatomical Design (left/right) conforms to your individual foot for unparalleled fit. Comes in 3 cushion weights.
Our High Performance lineup is a more traditional sock line, featuring a power band of lycra designed to contour the individual shape of your foot. Comes in 2 cushion weights.
Which cushion level should I choose?
Ultra Light - Super thin and extra breathable
Light Cushion - Cushion comfort without the bulk
Max Cushion - Extra Cushioning for Max Comfort
How should I care for my Mqamex?
Machine wash cold. Tumble dry low. No bleach or fabric softeners. For best results, wash inside out.
Are they professional sports socks?
Yes, we use only top-tier materials, and our products have been tested by 100 professional athletes.
How long can it be used?
Typically used for professional race days, it can be used more than 5t times; for routine training or recreational runners, it can be reused over 60+ times.
Order
What size should I order?
Mqamex socks begin with a technical advantage that provides a unique fit and feel unlike any other sock. Our socks are designed to fit snug in order to help prevent bunching or pinching and reduce the risk of blisters.
If you are in between sizes, we generally suggest you go up to the bigger size for maximum comfort.
Do you offer a military discount?
Yes, we are proud to offer all military service members 10% off their order. Email us at support@mqamex.com someone will assist you as quickly as possible with your discount.
Why is my discount code saying it cannot be applied?
Only one coupon may be applied to an order. If you are shopping a flash sale, sitewide sale, or promotion, you will be unable to apply an additional discount code to your order.
Having another issue with your discount code? Email us at support@mqamex.com and someone will assist you as quickly as possible.
I ordered recently, but there is a sale now. Can the sale price be retroactively applied?
We apologize for this inconvenience, our pricing will differ from different promotions, so we are not able to issue a refund for the difference. We reserve the right to change the promotion at any time with our sole discretion. Thank you for your understanding and support.
Can I change my order?
If you realize after placing your order that you selected the wrong size or color, you can submit a modification request within two days of placing the order. Please email us your order details and the specific changes required, and we will process your request within 12 hours.
If more than two days have passed and your package has already been shipped, we cannot accommodate requests to modify the order, as it is no longer possible for us to intercept the shipment. However, you may submit a return or exchange request after receiving the package; simply email us your order details and the request, and we will process it within 12 hours.
Reach out to support@mqamex.com for further assistance.
What is your return policy?
We offer a 7-day no-questions-asked return policy for all items purchased from our store (provided the product remains unused), excluding shipping costs; a 14-day return or exchange policy applies if the product has quality issues. To initiate such a return please contact us.
For further questions, please consult the specific return policy.
Shipping
Where do you ship from?
We offer shipping within the United States, utilizing two warehouses for fulfillment, and also provide worldwide shipping. Shipping costs are charged separately at checkout. We run various discounts and promotions throughout the year, so stay tuned for exclusive offers.
What do I do if my package is delayed?
We ship all products purchased within 2 business days of purchase (most within 24 hours). Once it is shipped out, our shipping partners do their best to deliver packages on time.
However, tracking information is subject to change due to weather or other factors out of our control. Please note that the holiday season is very busy for our shipping partners and delays are expected.
Why is my discount code saying it cannot be applied?
Only one coupon may be applied to an order. If you are shopping a flash sale, sitewide sale, or promotion, you will be unable to apply an additional discount code to your order.
Having another issue with your discount code? Email us at support@mqamex.com and someone will assist you as quickly as possible.
The tracking for my shipment shows delivered but I have not received my order.
While we want all packages to arrive as they are marked, there are times when our shipping partners prematurely mark the package as delivered.
We ask that you wait 1-2 business days after the confirmed delivery date, as most deliveries that get marked incorrectly, are delivered within that time frame. If you have still not received your package 2 days after the confirmed delivery date, please contact customer service to assist with your delivery.
Reach out to support@mqamex.com for further assistance.
How long will it take to receive my order?
We typically require 2 business days to process your order. Shipping within the continental United States usually takes 4–7 business days, while shipping to other countries generally takes 8–12 business days.
What are your holiday shipping timelines?
Between November 15th and January 1st, Feetures experiences an increased order volume due to the holiday gifting season. During this time, order processing and delivery may take longer than our typical processing time.



